Pega Infinity 23 Release: A Leap Towards Autonomous Enterprises

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Pegasystems Inc., the low-code platform provider empowering the world’s leading enterprises to Build for Change, has announced the general availability of Pega Infinity 23. This enhanced version of Pega’s portfolio of products offers new capabilities that help organizations get closer to becoming an autonomous enterprise by unifying AI and automation to promote self-optimization that drives maximum efficiency and effectiveness.

Deeper Intelligence, Low-Code, and Autonomy Capabilities

Pega Infinity ’23 features deeper intelligence, low-code, and autonomy capabilities within its entire portfolio of products in a variety of markets. This includes Pega Platform™, Pega Customer Decision Hub™, Pega Customer Service™, and Pega Sales Automation.

Introducing Pega GenAI

One of the key features of this release is Pega GenAI™, a new set of more than 20 capabilities available across products on Pega Cloud. These leverage generative AI to accelerate and improve low code, customer engagement, customer service, sales, and back-office operations1. This makes Pega Infinity ’23 products faster, easier, and more powerful to use while providing controls, governance, and auditing to keep humans in the loop.

Constellation UX and Process Mining

Pega Infinity ’23 is helping people work smarter. The Constellation UX improves productivity so users can get work done faster and more easily deliver customer self-service while accelerating development. Additionally, Pega Process Mining analyzes end-to-end customer journeys to uncover and prioritize hidden inefficiencies.

Pega Insights and Low-Code Capabilities

Pega Insights gives users the ability to create and share compelling insights from workflow data with an improved drag-and-drop experience1. New low-code capabilities increase developer collaboration – letting them easily share and discover reusable components.

Advanced Pega Cloud Support for Generative AI

These updates are coupled with advanced Pega Cloud support for generative AI, including a trust layer that provides secure access to large language models (LLMs). Pega Infinity ’23 will initially provide out-of-the-box LLM support for Microsoft Azure’s OpenAI Service.

New Components in Pega Infinity ’23

Since announcing at this year’s Pega World  Inspire, Pega has added new components to Pega Infinity ’23 including:

      • AI-Powered Developer Chat – This generative AI chat functionality assists Pega users by answering product support questions on the fly.It is fully integrated with Pega training, documentation, and technical support content, helping users work smarter and faster to foster optimal outcomes .

      • Process Fabric Manager Dashboards – New dashboards within Pega Process Fabric offer managers deeper insights into how teams are performing across all applications, including better understanding of workload distribution as well as incomplete work.

    In conclusion, the release of Pega Infinity ’23 marks a significant step towards autonomous enterprises. With its advanced AI capabilities and automation features, it promises to revolutionize the way businesses operate.

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