Pega Email bot

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Pega Email Bot : requirements

1.Pega Personnel Edition
2.Email Account (i used outlook)


Step 1:

Create a Email account and integrate it With Pega.

Step 2:

Go to channels and Interfaces create a Email Channel provide the Details for Email Channel and add the Email account 

Step 3:

in Behaviour Tab in the Email Channel add your casetype , Suggested replies and intelligent routing with a when rule which is automatically created after you do a first save of the email channel. Along with that an Email Listener also gets created automatically.

please let me know if you are unable to implement or need help, you can comment below or connect/contact me in linkedin :

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