1. Introduction to Pega
- Platform: BPM and CRM for automating and integrating business processes.
- Features: Case management, process automation, decision management, customer engagement.
2. Application Development
- Rulesets: Containers for rules in applications.
- Class Structure: Defines data structure and behavior.
- Rules: Building blocks, including process, UI, and data rules.
3. Case Management
- Lifecycle: Stages and steps for business processes.
- Case Types: Templates for managing different work types.
4. User Interface (UI) Development
- Harnesses: Layout and structure.
- Sections: Modular UI components.
- Skins: Styling and appearance control.
5. Process Automation
- Flow Rules: Sequence of tasks and decisions.
- Assignments: User tasks.
- Service Levels: Deadlines and goals.
6. Data Management
- Data Pages: Manage data sources and caching.
- Data Transforms: Data format transformation.
- Integration: Connect to external systems.
7. Decision Management
- Decision Rules: Automate decisions.
- Tables and Trees: Complex decision logic.
- Predictive Analytics: Data-based predictions.
8. Reporting
- Report Definitions: Data analysis reports.
- Dashboards: Visual performance metrics.
9. Security
- Access Groups: Permissions and roles.
- Authentication: User access management.
- Data Security: Protect sensitive data.
10. Performance and Optimization
- Performance Analysis: Monitoring tools.
- Caching: Efficiency improvement.
- Database Optimization: Better database interactions.
11. Deployment and DevOps
- Packaging: Application deployment.
- Versioning: Manage application versions.
- CI/CD: Integration with development pipelines.
12. Mobility
- Pega Mobile: Mobile app development.
- Responsive Design: Multi-device compatibility.
13. Pega Cloud
- Cloud Architecture: Deploying on the cloud.
- Services: Cloud-based tools.
14. Customer Service
- Framework: Components for customer interactions.
- Customer View: Comprehensive customer history.
15. Robotic Process Automation (RPA)
- Robotics Studio: Design and deploy bots.
- Bot Management: Monitor robotic workforce.
16. Testing
- Automated Testing: Create and run tests.
- Pega Unit: Framework for rule and process testing.
17. Pega Marketplace
- Pega Exchange: Share components and solutions.
18. Learning and Certification
- Pega Academy: Online courses and certifications.
- Certifications: Credentials for Pega roles (System Architect, Business Architect, etc.).